PlaySafe ID Statuses

A PlaySafe ID can one of a few different statuses depending on the actions that have occurred on the account. For example, if a user has been caught cheating in another game by another developer and has had a penalty applied, the status of the PlaySafe ID could now be "Temp" (short for temporary ban).

Descriptions of each of the statuses are detailed below, along with what they mean to a developer in terms of actions to take.

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As part of the integration and continued use of PlaySafe ID services, we ask that you implement the these actions to ensure that users have the best experience possible and to maintain the integrity of the system.


Statuses & Actions

StatusDescriptionDeveloper Action
ActiveUser is active; the normal state.Allowed to play as normal (as allowed by their age band).
TempUser has a temporary ban against their PlaySafe ID.Not allowed to join PlaySafe Protected servers or matchmaking until their state returns to active.
PermUser has a permanent ban against their PlaySafe ID.Not allowed to join PlaySafe Protected servers or matchmaking. There is potential that the ban could be overturned and the status returned to active.
LockedUser has been locked internally by us (this could occur for a number of reasons).Not allowed to join PlaySafe Protected servers or matchmaking.
DisconnectedUser has disconnected their PlaySafe ID from your services via the website. No other information will be returned about the user.Not allowed to join PlaySafe Protected servers or matchmaking until a connection is re-established via the user authorization flow.